Jennifer Jones

Get to know Jennifer

I joined Slater & Gordon (formally Silverbeck Rymer) in 2004 as a Fee earner and was then promoted and recognised to be an Associate within S&G’s internal promotions programme.

I was then elevated to Head of Operations for our Customer Onboarding Team as I was identified as understanding Operations in most areas and what needs to be done to really optimise our processes and models whilst delivering exceptional customer service. In this role I ensured our customers received the best start on their journey to making a claim, whether that be as a result of being in an accident, suffering injury abroad, clinical negligence and more.

I am now Head of Practice – RTA & ELPL which is an area I have an extreme passion in. I have specialised in personal injury for the whole of my career and have specific expertise in road traffic accidents and litigation together with operational management.

I have worked closely for a number of years with key stakeholders both within the business and outside of S&G, having worked closely with suppliers such as medical agencies, treatment providers and counsel’s chambers ensuring the service we offer to our customers is second to none.

Career highlights

During my time as an Associate, I dealt with around 250-300 cases at any one time which is something I could manage whilst still delivering the maximum results for my clients. I specialised in litigation with around 60-70% of my case load being litigated. This involved dealing with tight Court deadlines, working closely with external Counsel whilst ensuring the case had a smooth end to end process/customer journey.

Whilst working with a case load, I was also involved in other areas of the business and regularly assisted finance and our supply chain team with their processes and change.

I was then promoted to Head of Operations for our Customer Onboarding Team as I was identified as understanding Operations in most areas and what needs to be done to really optimise our processes.

Recognition

I have recently been recognised as ‘Significant Achiever of the Year’ within Slater and Gordon, and was also recognised for my hard work, dedication and passion for my clients and so was promoted internally to become an Associate.