What legal benefits does my NGSU membership cover?

Through your Nationwide Group Staff Union (NGSU) membership you have access to a range of legal benefits including:

Legal advice helpline* The NGSU helpline provides 24 hour access throughout the year, to answer simple queries or provides initial assistance and signposting for more complex issues. The helpline covers:

• Problems arising out of the sale of goods or supply of services (e.g. faulty products, contract disputes)
• Small debts and credit problems

• Questions relating to wills and administration of estates
• Family and divorce problems involving children, family assets and other related matters

Personal injury. As an NGSU member you’re entitled to free legal advice in matters relating to personal injury and, where appropriate, legal representation. We’ve a long history representing unions and their members and have unique insight and experience of the issues you face. We’ve developed a bespoke service for NGSU where both you and your family can claim and NGSU covers your legal bills. If you or your family have been hurt in any of the following and it wasn’t your fault, we can help:

• A road traffic accident
• An accident at work
• An accident abroad
• A slipping or tripping accident
• Industrial disease
• Medical negligence

Family law service. Our family lawyers know that divorce often involves high emotions, especially when there are children involved. Our team of dedicated family lawyers are sensitive to your needs during this difficult time and work to resolve your divorce with compassion and efficiency. We’re experienced in all areas of family law and can explain the common aspects of the process, including the legal terms you will hear during procedures. The family law service includes:

• Divorce, separation and civil partnership dissolution
• Children matters
• Financial arrangements following a separation
• Cohabitation issues for unmarried couples
• International divorce
• Domestic abuse
• Pre-nuptial agreements and post-nuptial agreements
• Alternative dispute resolution
• Islamic family law
• Wills and estate planning
• Property

As an NGSU member, you have access to a discounted fixed fee divorce/dissolution and discounted hourly rates.

We only offer family services for customers in England and Wales.

Wills, trusts, and probate. Making a will is something many of us put off until it’s too late. The only way to ensure that the people you want to benefit from your estate in the event of your death is to write a legally enforceable will.

Our specialist wills and probate team are experienced in dealing with a range of estate planning, from simple wills to complex lifetime trusts and succession planning. When you speak with one of our lawyers you will receive bespoke advice, tailored to your needs and circumstances. We combine high-quality advice with a friendly, personal service to safeguard your assets and ensure your wishes are met. We take the time to understand your priorities and use simple, straightforward language to explain complex issues.

If you’d like help and assistance with a legal matter or to find out more about your NGSU membership benefits contact us on 0800 916 9063. If you’d like to discuss a personal injury claim, contact us on the dedicated NGSU personal injury advice and compensation advice line 0800 916 9064.

If you choose to draft an online, free will, it is important to note that your will won’t be reviewed by one of our legal experts and you will not receive tailored advice legal advice to ensure that what you have written encompasses all of your individual needs and circumstances. If you’re unsure which type of will you’ll need, speak to one of our specialists.

*Our legal advice team are not specialist lawyers and can provide general information and signposting following research. If you have a complex legal need, you may wish to speak with one of our specialists directly.